For the longest time Jon Ronson reveled in the fact that Twitter gave a voice to the voiceless ... the social media platform gave us all a chance to speak up and hit back at perceived injustice. But somewhere along the way, things took a turn. In this passionate, eloquent talk, Ronson explains how too often we end up behaving like a baying mob — and that it's time to rethink how we interact with others online.

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